Effective Date: [Insert Date]
Last Updated: [Insert Date]
At GemRhythm, we take pride in delivering high-quality digital music, learning kits, and personalised tracks. Due to the nature of digital goods, all sales are generally final. Please read our policy carefully.
1. Digital Products (Curated Sound Packs & Learning Kits)
- All purchases of digital downloads are non-refundable once the file has been delivered.
- If your file is corrupted, incomplete, or inaccessible, contact us within 7 days of purchase. We will attempt to resolve the issue by:
- Providing a working download link, or
- Replacing the file with a correct version.
- Refunds will only be issued if we cannot resolve the technical issue.
2. Custom Music Tracks
- Due to the personalised nature of these products, all sales are final once work has begun.
- If you provide incomplete or incorrect information in the request form, we will produce your track using the details given — revisions may incur an additional fee.
- If we are unable to deliver your track due to our own fault, you will receive a full refund.
3. Pre-Orders
- If you cancel a pre-order before production starts, you may be eligible for a full refund.
- Once production starts, the sale becomes final.
4. Refund Exclusions
We do not issue refunds for:
- Change of mind after purchase.
- Lack of compatibility with your playback device (we provide file format details before purchase).
- Issues caused by your internet connection or device storage limitations.
5. Contact for Refund Requests
Email us at contact@gemrhythm.com with:
- Your order number
- Date of purchase
- Description of the issue