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At GemRhythm, we value your trust and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our website (https://gemrhythm.com), purchase our products, or request our services.
1. Who We Are
GemRhythm is a digital platform offering curated AI-generated music, educational resources, and personalised soundtracks. Our mission is to provide high-quality, licensed audio for home, classroom, and creative use.
2. Information We Collect
We collect the following types of data:
a) Information You Provide Directly
- Name, email address, and other contact details when you create an account, leave a comment, or complete a form.
- Details provided when requesting a Custom Music Track, such as occasion type, music preferences, and special instructions.
- Payment and billing information (processed securely through third-party payment processors; we do not store card details).
b) Information Collected Automatically
- Your IP address, browser type, and device details for security and analytics.
- Cookies to save preferences, shopping cart contents, and login information.
c) Media
- If you upload images to our website, avoid including embedded location data (EXIF GPS), as visitors may download and extract this data.
3. How We Use Your Information
We use your data to:
- Provide and deliver our products and services.
- Customise music tracks based on your preferences.
- Process transactions and send order confirmations.
- Improve our website and user experience.
- Detect and prevent spam, fraud, or security threats.
- Communicate with you regarding updates, offers, or support requests.
4. Cookies & Tracking Technologies
We use cookies to:
- Save your login details, display preferences, and cart contents.
- Improve website performance and remember your settings.
- Manage session data for account users and commenters.
Cookie Duration:
- Login cookies: 2 days (or 2 weeks if “Remember Me” is selected).
- Screen settings cookies: 1 year.
- Cart cookies: Until checkout or inactivity.
5. Embedded Content from Other Websites
Articles on this site may include embedded content (videos, images, articles). These external sites may collect data, use cookies, and track your interaction, just as if you visited their own platform.
6. Data Sharing
We only share your data:
- If required to fulfil your order or custom track request.
- With trusted service providers (e.g., hosting, payment processing, spam detection) who are bound by confidentiality.
- When legally required by authorities.
7. Data Retention
- Comments and their metadata: retained indefinitely to recognise and approve follow-ups automatically.
- Registered user accounts: retained until you delete your account.
- Custom track form submissions: retained only as long as needed to create and deliver your music.
8. Your Rights
You have the right to:
- Request an exported copy of your personal data.
- Ask us to correct or delete your information.
- Withdraw consent for marketing communications.
- File a complaint with a relevant data protection authority.
To exercise these rights, contact us at contact@gemrhythm.
9. International Data Transfers
Some technical data may be transferred outside the EU, depending on service provider locations (e.g., spam detection services such as Akismet).
10. Contact Us
For questions or concerns about this Privacy Policy, email us at:
contact@gemrhythm.com